Frequently Asked Questions
Everything you need to know about your home improvement projects and orders.
What are your standard delivery times for building materials?
Most in-stock materials are delivered within 3-5 business days. Large-scale structural items or custom orders may require additional lead time, which will be specified at checkout.
Do you offer bulk discounts for trade professionals?
Yes, Gills Building Supplies offers competitive volume pricing for contractors and builders. Please contact our trade desk with your business credentials to set up a professional account.
What is your return policy on unused supplies?
Unopened and undamaged items can be returned within 30 days of purchase with a valid receipt. Please note that custom-mixed paints and special-order lumber cuts are non-refundable.
Can I schedule a specific delivery window for heavy loads?
Absolutely. For crane or pallet drop-offs, our logistics team will contact you 24 hours in advance to confirm a specific time slot that ensures your site is ready for offloading.
Do you provide international shipping?
Currently, we only ship within the continental United States to ensure the structural integrity and timely arrival of our heavy building materials.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking link. For large freight deliveries, our dispatch team will provide direct SMS updates on the day of delivery.